Refund policy

The Following Guarantee ONLY applies to the KureFit EMS Ankle Brace.
(The replacement gel pads, extension strap, and refurbished kurefit do not qualify for this guarantee)

30-Day Result Money-Back Guarantee

We're so confident this device works that we back it with a full money-back guarantee — as long as you actually give it a real chance.

Weak ankles don't rebuild in 5 minutes. That's why our guarantee is built around results, not just trying it once and giving up. Use it consistently and if you don't notice a difference, we'll refund you in full.

To qualify for a full refund:

Use the device once daily for a minimum of 17 consecutive days
Request your refund within 30 days of delivery
Contact us at Support@shopevuora.com with your order number and let us know it didn't work for you
Return the device with all original contents (device, gel pads, charging cable, manual, storage bag) in working condition
Box must be in acceptable condition
You are responsible for return shipping

Once we receive and inspect the return, your refund will be processed within 5–10 business days to your original payment method.

"It's Not Working" — Let Us Help Before You Return

We hear this sometimes, and we get it — any new device can feel confusing at first. But here's what we've learned after helping thousands of customers: in almost every case where someone says the device "isn't working," it turns out to be a simple setup issue that takes about two minutes to fix.

The device works. We know this because we've seen it work for thousands of people. If you're not feeling it, something small is off — and we want to help you find it.

Before assuming the device is broken, please try the following:

Make sure the gel pads are making firm, flat contact with the skin on both sides of the ankle — loose pads won't conduct
Turn the intensity up — the lower settings (1–5) are very subtle and easy to miss
Make sure the device is fully charged before your session
Watch our full tutorial video at shopevuora.com/how-to-use — it walks through correct placement and settings step by step

Still not feeling it after trying the above? Email us at Support@shopevuora.com. Our team will personally walk you through it and we will get it working for you. Most customers who reach out are using it correctly within one email.

Please note: Difficulty using the device or not feeling results after one or two sessions does not qualify for a refund under our Results Guarantee. Our guarantee exists for customers who have genuinely committed to consistent daily use for 17 days and still haven't seen improvement — not for first impressions. We've built this policy this way because we know the device works, and we don't want anyone giving up on results they're two weeks away from.

If you're struggling, please reach out. We'd much rather help you get results than process a return.

Damaged or Defective Items

If your item arrives damaged or isn't working out of the box, we'll fix it immediately — no return required.

Just email us within 30 days of delivery with your order number and a photo or short video showing the issue. We'll send a replacement or issue a full refund, your choice.

Never Received Your Order

If your order shows as delivered but you never received it, check your front door, mailbox, and with a neighbor first — carriers sometimes scan packages before final delivery.

If it still hasn't shown up, email us and we'll investigate with the carrier. If it's confirmed lost, we'll reship or refund in full.

Order Cancellation

Orders can be cancelled before they ship. Email us as soon as possible with your order number. Once shipped, we can no longer cancel — but you can return it under our 30-day policy once it arrives.

Chargebacks & Bank Disputes

Before contacting your bank, please email us at support@shopevuora.com. We respond within 24 hours and can resolve any issue faster and easier than a bank dispute (60 days). If a chargeback is filed without contacting us first, we will respond to the dispute with full documentation including order confirmation, delivery tracking, and all correspondence.

Contact Us

Email: support@shopevuora.com Response time: within 24 hours, Monday - Saturday

Please Note: By placing an order with shopevuora.com, you acknowledge and agree to our store policies, including our shipping, cancellation, and return terms.